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Ellene Warren :: 

Terms & Conditions

SECURE SHOPPING
We are dedicated to ensuring a secure shopping experience. Our servers use Secure Sockets Layer (SSL) technology to encrypt your information. To confirm that your connection is secure throughout the order process, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters "https" (rather than "http") located in the URL address window at the top of your browser also indicate that you are using a secure browser.
 
PAYMENT OPTIONS
We accept Visa, MasterCard, Discover, American Express and Paypal.
 
RETURN POLICY
Ellene Warren wants you to be happy with your purchases, however pattern sales are non-refundable and download sales are final so please contact us at info@ellenewarren.com with questions or concerns prior to purchase.
 

RETURN POLICY YARN
Very important! Please read carefully!
Due to the nature of hand-dying, each skein is different, even within the same dyelot. Every effort is made to bag similar colorations together. Please be sure to order enough yarn to complete your project, as chances are slim that there will be more of the same dyelot available at a later date. If you are trying to match yarn to a project you have already begun, please contact us before ordering. We will make a special effort to help you but must consult with you before placing the order. In your e-mail, please include the type and color of yarn you are trying to match and the dyelot on the ball band. Also include a daytime phone number where you can be reached.

If you wish to return yarn, it will be accepted within 30 days of purchase with a return authorization only. Contact us to request the authorization and include your order number, the reason for the return and a daytime phone number where you can be reached. Yarn must be in the original skein, with the original ball band, in the same condition you received it. Please don't ask to return yarn that has been unskeined or wound into a ball.

SHIPPING
All pattern orders are sent by USPS ground to arrive within 5 business days from the date they are shipped. Free shipping on orders over $75 in the US will be by the carrier of our choice, usually UPS. If you require special shipping arrangements, please contact us.
 
SHIPPING AND HANDLING
CA residents add 8.25% sales tax. We will ship outside the United States. A handling fee of will be added to the actual shipping fee for all shipments outside the US or Canada.
 
CONTACT US
For prompt answers to inquiries regarding status of an order or shopping on our website, please e-mail our company at info@ellenewarren.com or call 310-559-4563.
 

 
 
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